Return & Exchange Policy
We want you to love your purchase! If you are not completely satisfied with your order, we’re here to help.
Returns
We accept returns within 7–14 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- All original tags and packaging must be included.
- Proof of purchase or order confirmation is required.
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Sale or clearance items
- Gift cards
- Personalized/customized products
- Undergarments or intimate wear (for hygiene reasons)
Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect size sent by us
- Wrong product received
If you need an exchange, please contact us with your order number and clear photos of the item.
Return Process
To start a return or exchange request:
- Email us at support@yourstore.com
- Mention your order number and reason for return
- Our support team will provide return instructions
Please do not send items back without contacting us first.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item received is damaged or incorrect.
- Original shipping charges are non-refundable.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval status of your refund.
If approved:
- Refunds will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear in your account
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos as proof. We will arrange a replacement or refund as quickly as possible.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your payment provider or bank
- Processing times may vary depending on your financial institution
Contact Us
For any return or exchange questions, contact us at:
Email: support@yourstore.com
Business Hours: Monday – Friday | 9:00 AM – 6:00 PM
Thank you for shopping with us!
